Pharmacy user guide

Create your account

Sign up with Gmail and confirm the email code, or use Google when configured. Select Pharmacy and your branch. The trial starts automatically.

Set up the business and payment

Review tax, payment methods, receipt details and staff discount limits in Settings. Test the printer on the device that will use it.

Medicines and products

Add categories, names, prices and the correct units. Example: A medicine pack or strip. For imports, download the template and test a small set first.

Staff accounts and sign-in

The owner creates each employee account and assigns a role and branch. Staff sign in with a phone number and password, or a PIN on a trusted device. No phone verification code is required. The owner manages staff password recovery.

Manage medicine units, expiry and pack tracking, and review insurance claims.

1. Set up medicine units

   Set up the required items, prices and customer details before confirming.

2. Check the pack before sale

   Record the actual status, quantities and any payment, using the appropriate screen.

3. Review insurance claims

   Check the final bill, payment method and remaining customer balance.

Payments and shift closing

Check the payment method before confirming the bill. At shift end, count actual cash and submit it in Shift. Managers review differences according to permissions. Start returns from the original invoice and record a reason.

Owner follow-up

Start with the dashboard, then filter reports by period and branch. Sales, collections, costs and returns have different meanings. A credit sale does not mean cash was received today.

Trial, subscription and branches

Review the duration, price and active branch count in Subscription before requesting payment. The main branch starts automatically at signup. Only the platform administrator can add, edit, activate or deactivate branches. Contact support for an additional branch and its price. Branch prices apply per active branch. Pro activation does not itself record a payment. Available features depend on the plan and permissions.

Working during an internet outage

Open checkout online first. Supported transactions wait in this device’s local queue during an outage. Review synchronization after reconnection. Do not clear browser data or manually repeat pending sales. Approval and balance checks still apply.

Insurance and medicine pack tracking

Configure insurers and coverage with the right permission. Review the patient and insurer shares, claims and collection. Use pack tracking codes when available and check units, batch and expiry. Branch-assigned staff reports stay within their branch.

Delivery and collection

Check the customer, address, zone and fee. Assign a driver when used, update delivery status, and reconcile money actually collected.

Stock and suppliers

Set tracked products and opening quantities. Record receipts, counts, waste and transfers in their own screens with clear reasons.

Selling units and conversions

Set a base unit and each conversion factor. Test one sale and check the stock movement before using the configuration widely.

Expiry and batches

Record dates and batches where supported. Review near-expiry quantities during receipt and stock counts.

Wholesale and customer prices

Configure wholesale or customer-specific prices. Select the customer before payment and review floor prices and discount permissions.

Price quotes

Prepare items and prices for a named customer and set validity. Convert an agreed quote to a sale and review payment. A quote is not a paid invoice.

Online orders

Review the public link, offered items and settings in Online. Confirm incoming orders and follow the workflow for your activity. Online payment needs its own configured account.

Customer credit and outstanding balances

Customer credit is shared across their transactions; a deposit is not automatically reserved for one ticket. Credit sales require an identified customer, an allowed limit and an enabled method. Record collections in the customer account.