Repair center user guide

Create your account

Sign up with Gmail and confirm the email code, or use Google when configured. Select Repair center and your branch. The trial starts automatically.

Set up the business and payment

Review tax, payment methods, receipt details and staff discount limits in Settings. Test the printer on the device that will use it.

Services and spare parts

Add categories, names, prices and the correct units. Example: A screen replacement for a device with a serial. For imports, download the template and test a small set first.

Staff accounts and sign-in

The owner creates each employee account and assigns a role and branch. Staff sign in with a phone number and password, or a PIN on a trusted device. No phone verification code is required. The owner manages staff password recovery.

Record faults and estimates, then follow parts, deposits, warranty and handover.

1. Receive the device with a ticket

   Set up the required items, prices and customer details before confirming.

2. Follow repair work and deposits

   Record the actual status, quantities and any payment, using the appropriate screen.

3. Hand over and settle the bill

   Check the final bill, payment method and remaining customer balance.

Payments and shift closing

Check the payment method before confirming the bill. At shift end, count actual cash and submit it in Shift. Managers review differences according to permissions. Start returns from the original invoice and record a reason.

Owner follow-up

Start with the dashboard, then filter reports by period and branch. Sales, collections, costs and returns have different meanings. A credit sale does not mean cash was received today.

Trial, subscription and branches

Review the duration, price and active branch count in Subscription before requesting payment. The main branch starts automatically at signup. Only the platform administrator can add, edit, activate or deactivate branches. Contact support for an additional branch and its price. Branch prices apply per active branch. Pro activation does not itself record a payment. Available features depend on the plan and permissions.

Working during an internet outage

Open checkout online first. Supported transactions wait in this device’s local queue during an outage. Review synchronization after reconnection. Do not clear browser data or manually repeat pending sales. Approval and balance checks still apply.

Repair tickets and deposits

Record the customer, device, serial, fault and estimate. Update parts, labor and status. At handover review the final price, warranty, available deposit credit and payment method.

Stock and suppliers

Set tracked products and opening quantities. Record receipts, counts, waste and transfers in their own screens with clear reasons.

Serials and warranty

Record serials on receipt and choose the actual unit at sale. Keep its invoice and warranty date and verify the correct unit for returns or repairs.

Staff commissions

Set staff percentages and choose the actual seller or service provider. Review net commissions after returns in staff reports.

Installments and due dates

Record the customer, down payment and schedule. Record each collection with its receipt and review overdue amounts before changes.

Price quotes

Prepare items and prices for a named customer and set validity. Convert an agreed quote to a sale and review payment. A quote is not a paid invoice.

Customer credit and outstanding balances

Customer credit is shared across their transactions; a deposit is not automatically reserved for one ticket. Credit sales require an identified customer, an allowed limit and an enabled method. Record collections in the customer account.